Just wanted to relate a story that happened to me Friday night at a local card room in Sacramento, CA. The Phoenix is a friendly club with good staff, free food, in short a great place to play cards (no I don't work for them). Anyway I was playing 10-20 Hold'em and got a QJc on the button in a big multiway pot. I put them down and protected them, and the flop came up Qd,Jd,8c. Of course I raised and called by several players. Anway I bet my hand all the way, and the other two cards were a 7 and a 9. I was so focused on my top two pair that I didn't even notice they were both clubs or remember that my cards were also. I was only paying attention to the straight and the diamond flush draws. I was raised on the river, and thought I was beat, but the pot was so huge I had to call. The other guy showed a 10 for straight and I disgustedly tossed down my cards face up to show. The dealer didn't see the flush either, and turned my cards over when the player next to me said "Wait, didn't you have two clubs?" and the player on my other side said he saw them too. I realized I had missed seeing my flush, but as they say "cards speak". Before my cards were all the way in the muck I called for a floorman as the other guy was already raking the pot into his stack. The dealer said, I didn't call (she had raked my bet in instead of leaving it in front of me) and scrambled the cards. The floorman came over and said to just play.
I was pretty steamed, but managed to win a couple hands after that then took a break. I walked over to the floor manager and told him "That wasn't right what happened", and explained the situation. While I realize dealers are only human and can make a mistake, she should have stopped everything once I called for the floorman instead of scrambling my cards. He told me he would review the tape. Anyway about an hour later the dealer who made the mistake and the floor manager came over, apologized profusely and gave me $320 worth of chips. Like I said, class management. When I left the table I gave $100 to the guy next to me who spotted it.